Support & FAQ

No. Poussée works without any account, on every platform. Your progress is stored locally. If you want to sync across devices, sign in with your email — we send a magic link, no password needed.

No. Every core feature — AI coach, puzzles, Stockfish, lessons, bots — works fully offline on the native apps. The web version requires an initial load but then works offline if your browser supports service workers.

iOS (iPhone & iPad), macOS, Windows, Linux, and the web. An Apple Watch app is also available for quick puzzles. Visit the download page for all options.

Just visit poussee.com. No download or sign-up needed. Start solving puzzles, playing bots, or exploring lessons immediately.

Partially. After the initial page load, puzzle data and game logic are cached in your browser. However, the web version works best with an internet connection. For full offline play, use the native app for your platform.

Click "Sign in" in the navigation, enter your email, and check for a magic link. Click the link and you're in — no password to remember. Your progress will sync across all devices where you're signed in.

Core features are identical. The native apps add: full offline mode, Apple Watch support, iCloud sync (iOS), haptic feedback, Siri Shortcuts, Live Activities, and the on-device AI coach (iOS 26+). The web version uses a template-based coach.

Tap the menu button (top-right of the board) during any game. You will see resign, draw offer, rematch, and analyze options.

In casual games vs bots, yes — use the undo button. In rated tournaments, takebacks are disabled to preserve ratings.

Puzzles use Glicko-2. Games vs bots use a modified Elo that only counts against bots you have not yet defeated.

Three personas modulate tone: Encouraging (warm, supportive), Tactical (concrete, calculation-focused), and Grandmaster (terse, positional). Analysis strength is identical — only the voice changes.

No. On iOS, the coach runs entirely on-device using Apple Foundation Models. On the web, it uses pre-built explanation templates. Your moves and positions never leave your device.

Unlimited deep analysis, all coach personas, all bots (bypass the unlock ladder), unlimited puzzle rush, and advanced opening prep. Core features including puzzles, lessons, and the coach are free forever.

On iOS: Settings > Apple ID > Subscriptions > Poussée Pro > Cancel. On other platforms, manage through the respective store. You keep Pro access until the end of the current billing period.

On iOS, go to Settings > Restore Purchases and sign in with the same Apple ID. On the web, sign in with the same email you used to purchase.

On iOS: automatic via iCloud (same Apple ID on both devices). On the web and cross-platform: sign in with the same email on each device. Progress syncs within seconds.

On iOS: check Settings > Apple ID > iCloud and make sure Poussée is toggled on. On the web: make sure you're signed in (check the top-right of the nav). If it still fails, email us with your platform and browser version.

Solve the daily puzzle, check your rating, glance at your streak, and see complications on your watch face. The full game experience stays on iPhone.

Open the Poussée watch app once to force a refresh. iOS budgets complication updates, so they may lag by an hour.

On native: force-quit and reopen. On the web: refresh the page. A crash report is automatically sent to us (via Sentry, personal data scrubbed). If the problem persists, email support with your device/browser and OS version.

On native: Settings > Engine > Think Time. On the web: the engine uses a lite single-threaded build for browser compatibility, which may play slightly differently than the native multi-threaded version.

Email support@poussee.app with your platform, browser/OS version, and a short description. We reply within 24 hours on weekdays.